Refund policy

The refund policy provides that customers may request a refund for unwanted goods within three days of receipt of the goods. The refund will be made no later than three days after receipt of the returned goods, provided that the goods are intact and in their original packaging.

The customer shall pay the shipping costs for the return of unwanted goods. We recommend using a traceable shipping service to ensure that the goods are returned safely and in a timely manner.

In the event of damage to the returned goods or if the goods are not in their original packaging, reserves the right to refuse a refund or to charge a penalty.

It is important to note that will not accept returns of customised goods or products purchased on offer. For more information on the refund policy, please contact customer service.

Reference telephone number: +41 76 369 23 37


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